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The Bad News: We are not accepting any new orders at this time. If you want to be e-mailed directly when we have again uploaded new pictures of made and available spindles, please send us a message now. It will help if you make the subject (caption) of your message read simply: |
We suggest using the order form in making a snailmail order and/or to most safely transmit VISA/MasterCard account information. Even if you're e-mailing your order (the best way!), having a filled out order form will preserve a "hard" record for you.
ORDER FORM --Link over to the order form. Set your printer for a "Portrait" or Vertical page -- using the usual "File"/"Print" option. The order form should print out as two (2) pages.
ORDERING: We do welcome telephone and snailmail orders,
but the absolute best way to get our attention is via e-mail.
We can discuss wood and whorl options etc.
PAYMENT: Personal checks and money orders received in advance and made payable to Hatchtown Farm in U.S. Dollars are, of course, acceptable. <G>
We
are now able to accept payments via PayPal. Before initiating
a PayPal transaction, we suggest you contact us so we can confirm
the dollar amount and availability of your order.
VISA/Mastercard are strongly recommended for international orders to reduce delays.We do not recommend e-mailing credit card information: We do not currently offer an internet secure transaction route and do not recommend that you e-mail credit card account and expiration information to us. Mail or phone it in -- our answering machine is secure. An option would be for you to use your credit card at the PayPal website (it is secure)
Having said that, a lot of our customers enjoy using the "James Bond Approach":
"Hide" the numbers in a story: "We have 4,056 sheep, 3,652 ewes due to lamb before 01:36 hours. We hope for 8,465 lambs to have arrived by June of 2002." Of course, you may "phone in" the particulars -- our answering machine is "secure".
DELIVERY: Please allow 3-4 weeks for delivery. Every effort is made to fill orders on a "first in/first out" basis. There is almost never any inventory of anything hanging around -- your tools will be made to order to your specifications. We will contact you for instructions in the event your order will be delayed.
RETURNS: We want you to be happy! Return any tools you find unacceptable for any reason within two weeks of your receipt. Please enclose a note advising the reason for the return and indicating if you require replacement or a full-value refund; We will pay shipping on replacements.
TERMS OF SALE: F.O.B. Bristol, Maine Shipping Charges and any Loss or Damage in Transit are the Buyer's Responsibility.
METHOD OF SHIPPING: To the contiguous U.S.A.:most retail
orders (2 lbs. and under) are shipped via Priority Mail (U.S.
Post Office). Larger orders will go out United Parcel Service
(UPS - through a local "agent" Package Express, Damariscotta,
ME). Please advise us of any problem you may have with either
method.
To Alaska and Hawaii: orders will be shipped via Priority
Mail.
International Orders will be shipped via regular mail --
U.S. Post Office. Any/all foreign import duties and the like will
be the consignee's (that would be you!) responsibility. There
is a "Small Packet/Air" rate available to most countries
that is VERY reasonable, although insurance for such shipments
is not available. We can "discuss" options
via e-mail before shipping. We will declare package contents as
"wooden spinning tools". Please advise us of
any change to that wording that might smooth your order's passage
through your Customs/Import Regulations.
INSURANCE: Except as noted, we automatically arrange insurance with the carrier (either U.S. Post Office or UPS) on the full value of your order + shipping charges on your behalf. The cost of this insurance is included in our shipping charges.
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